Terms and Conditions for Services provided by Valhalla Tree Care
These Terms and Conditions govern all services provided by Valhalla Tree Care and outline the rights, obligations, and responsibilities of the parties involved in this Agreement. The terms "you" or "your" pertain to the Client, while "we," "us," and "our" refer to Valhalla Tree Care. These Terms and Conditions are subject to change, alteration, or amendment with prior written notice.
1. Scope of Services:
Valhalla Tree Care agrees to provide tree care services as outlined in the agreed-upon proposal or work order. Any additional services requested by the client may incur additional charges, subject to mutual agreement. Valhalla Tree Care reserves the right to cancel appointments where well-being or health comes under threat. We will not be held liable for any fees or charges the customer may accrue from third-party companies if our service isn’t carried out. Valhalla Tree Care reserves the right to sub-contract any/all of our services.
2. Pricing and Payment:
Valhalla Tree Care aims to provide quotations on a per-job basis rather than hourly or day rates. However, if work is specified in writing to be undertaken on an hourly or day rate, the rates will be discussed and agreed upon in advance. A "day" is considered to be 6 hours on site.
Payment for services is to be made via BACS through invoicing on 10-day terms or in cash on-site at the conclusion of the service.
3. Scheduling and Delays:
Valhalla Tree Care will make every effort to schedule services in a timely manner. However, unforeseen circumstances such as inclement weather or equipment failure may result in delays. We will communicate any delays or changes to the client as soon as possible.
4. Access and Permissions:
The client agrees to provide access to the property for the purpose of performing tree services. This includes ensuring that any necessary permits or permissions are obtained prior to the commencement of work.
5. Liability and Insurance:
Valhalla Tree Care holds £5,000,000 public liability cover provided by Arbor Risk.
6. Property Damage:
Valhalla Tree Care will take all reasonable precautions to minimize the risk of property damage during the provision of services. However, the client acknowledges that some level of disruption and damage may occur, particularly in the case of tree removal. Valhalla Tree Care will not be held liable for any damage to property, except in cases of negligence.
7. Clean-up:
Valhalla Tree Care agrees to thoroughly clean up all debris resulting from the provision of tree services unless otherwise agreed upon, such as leaving cord wood/logs, woodchip, and/or debris for the customer. The client is responsible for disposing of any remaining debris after clean-up.
8. Warranty:
Valhalla Tree Care warrants that all tree services will be performed in a professional and workmanlike manner. In the event of any issues or concerns with the services provided, the client agrees to notify Valhalla Tree Care promptly to address the matter.
9. Termination of Services:
Either party may terminate tree services upon written notice to the other party. In the event of termination, the client agrees to pay for any services rendered up to the date of termination, as well as any applicable cancellation fees.
10. Governing Law:
These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.
11. Additional Information:
Complaints related to the service must be filed within seven working days of the service date to be considered.
Valhalla Tree Care aims to address service-related problems promptly.